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Terms of service

 

Terms of Service

OVERVIEW

Welcome to Jenny Lake! The terms “we,” “us,” and “our” refer to Jenny Lake. Jenny Lake operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Jenny Lake is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy, available at:

https://jennylake.co/policies/privacy-policy

If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have given consent for any minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing information, payment information, and shipping information.

You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity conducted through your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 – OUR PRODUCTS

We make every effort to provide accurate representations of our products and services.

However, colors and product appearance may differ slightly from what you see on your screen due to differences in devices, displays, settings, lighting, photography, garment color, and the printing process.

We do not warrant that the appearance or quality of a product purchased through the Services will exactly match its digital depiction.

All product descriptions are subject to change at any time without notice at our sole discretion.

We reserve the right to discontinue any product at any time and may limit the quantities of products offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase.

Jenny Lake reserves the right to accept or decline an order for any lawful reason at its discretion. Your order is not accepted until Jenny Lake confirms acceptance.

We must receive and process payment before an order is accepted.

Please review your order carefully before submitting it. Because many Jenny Lake products are made to order, we may be unable to accommodate cancellations or changes after an order has entered production.

If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided when the order was placed.

Purchases are subject to our Refund Policy, available at:

https://jennylake.co/policies/refund-policy

You represent and warrant that purchases are for your own personal or household use and not for unauthorized commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice.

The price charged for a product or service will be the price in effect when the order is placed and will be shown in your order confirmation.

Unless otherwise expressly stated, posted prices do not include applicable taxes, shipping, handling, customs, or import charges.

We may offer promotions from time to time that are governed by terms separate from these Terms. If there is a conflict between promotional terms and these Terms, the promotional terms will govern for that promotion.

You agree to provide current, complete, and accurate purchase, payment, and account information for purchases made through the Services.

You agree to promptly update information, including your email address and payment information, when necessary so that we can complete transactions and contact you as needed.

You represent and warrant that payment information you provide is accurate and that you are authorized to use the payment method provided.

SECTION 5 – SHIPPING AND DELIVERY

Shipping and delivery times are estimates and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, weather, natural disasters, incorrect customer-provided addresses, or events outside our reasonable control.

Once products are transferred to the applicable carrier, shipping delays may be outside Jenny Lake’s direct control.

Please review our Shipping Policy for additional information.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including trademarks, branding, text, displays, images, graphics, product designs, photographs, videos, audio, and the design, selection, and arrangement thereof, are owned by Jenny Lake, its affiliates, or its licensors and may be protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit material from the Services except as permitted by law or with our prior written consent.

Nothing in these Terms grants you ownership or a license to Jenny Lake, Shopify, or third-party intellectual property except as expressly provided.

The Jenny Lake name, logos, product names, designs, branding elements, and slogans are trademarks or intellectual property of Jenny Lake or applicable licensors and may not be used without permission.

Shopify’s names, logos, and trademarks belong to Shopify or its licensors.

SECTION 7 – OPTIONAL TOOLS

You may be provided access to tools or services offered by third parties that we do not control.

Such tools may be provided “as is” and “as available” without warranties, representations, or conditions from Jenny Lake.

Your use of third-party tools is at your own risk and discretion. You should review the terms and policies applicable to those third-party services.

We may introduce new tools, resources, or functionality in the future. Those features will also be considered part of the Services and subject to these Terms where applicable.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials or links to websites operated by third parties.

We are not responsible for examining or evaluating the accuracy, content, security, or practices of third-party websites.

If you leave the Services to access a third-party website or service, you do so at your own risk.

Jenny Lake is not responsible for harm or damages arising from your access to or transactions with third-party websites or services.

Please review third-party policies and terms before engaging in transactions with them.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Jenny Lake is powered by Shopify, which enables us to provide the Services to you.

However, sales and purchases made through the Jenny Lake store are made directly between you and Jenny Lake.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Jenny Lake, including injury, damage, or loss arising from purchased products or services.

To the extent permitted by applicable law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to purchases and transactions made directly with Jenny Lake.

SECTION 10 – PRIVACY POLICY

Personal information collected through the Services is subject to our Privacy Policy:

https://jennylake.co/policies/privacy-policy

Certain personal information may also be subject to Shopify’s Privacy Policy.

Because the Services are hosted by Shopify, Shopify may collect and process information relating to your access to and use of the Services in order to provide and improve its services.

Information submitted through the Services may be transmitted to or processed by Shopify and other service providers, including providers located outside your state, province, or country.

Please review our Privacy Policy for additional information.

SECTION 11 – FEEDBACK

If you submit ideas, suggestions, feedback, reviews, proposals, plans, photographs, or other content to Jenny Lake (“Feedback”), you grant Jenny Lake a worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display that Feedback for lawful business purposes, including operating, improving, and promoting the Services.

You represent that you own or have the necessary rights to any Feedback you submit.

You also agree that your Feedback will not violate third-party intellectual property, privacy, publicity, or other legal rights.

You may not submit unlawful, abusive, defamatory, obscene, malicious, or misleading content or content containing viruses or malware.

You are responsible for the accuracy and legality of Feedback you submit.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information made available through the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other matters.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if information is inaccurate, including after an order has been submitted, to the extent permitted by applicable law.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services to:

  • violate applicable laws or regulations;
  • infringe intellectual property rights;
  • harass, abuse, threaten, defame, or harm another person;
  • transmit knowingly false or misleading information;
  • distribute spam or unauthorized promotional material;
  • impersonate another person or entity;
  • upload viruses, malware, or malicious code;
  • attempt to interfere with the operation or security of the Services;
  • unlawfully collect personal information belonging to others; or
  • circumvent security or authorization controls.

You may not reproduce, duplicate, copy, sell, resell, or exploit portions of the Services except as expressly authorized.

We reserve the right to suspend or terminate access to the Services if we determine that these Terms have been violated.

SECTION 14 – AUTOMATED AGENTS

This section applies when software, automated systems, artificial intelligence tools, or autonomous or semi-autonomous agents (“Agents”) access or interact with the Services.

Agents must comply with applicable laws, these Terms, and any technical access restrictions established by Jenny Lake or its service providers.

Agents may not circumvent CAPTCHAs, authentication measures, rate limits, robot exclusion controls, or other mechanisms intended to protect or control access to the Services.

We reserve the right to limit or block automated access when necessary to protect our customers, infrastructure, data, intellectual property, or Services.

SECTION 15 – TERMINATION

We may terminate or suspend access to the Services, or any portion thereof, if permitted by applicable law and if we determine that these Terms have been violated.

You remain responsible for amounts lawfully owed through the date of termination.

Provisions that by their nature should survive termination will continue to apply, including provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, governing law, and privacy.

SECTION 16 – DISCLAIMER OF WARRANTIES

Information presented through the Services is provided for general informational purposes.

Except as expressly stated by Jenny Lake or required by applicable law, the Services and products offered through them are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

To the fullest extent permitted by applicable law, we disclaim implied warranties including merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee that access to the Services will always be uninterrupted, timely, secure, or error-free.

Some jurisdictions do not permit certain warranty limitations, so portions of this section may not apply to you.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Jenny Lake and its partners, affiliates, employees, agents, contractors, service providers, and licensors will not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or products purchased through them.

This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, except where liability cannot legally be excluded or limited.

Nothing in these Terms limits rights or remedies that cannot be limited under applicable law.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Jenny Lake, Shopify, and their respective affiliates, partners, employees, agents, contractors, licensors, and service providers from losses, damages, liabilities, or claims arising from:

  1. your material breach of these Terms;
  2. your violation of applicable law or the rights of another party; or
  3. unlawful misuse of the Services.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed where necessary.

The remaining provisions will continue in full force and effect.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with policies and operating rules posted through the Services, constitute the entire agreement governing your use of the Services to the extent permitted by law.

SECTION 21 – ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations under these Terms in connection with a sale, transfer, reorganization, or other lawful business transaction.

SECTION 22 – GOVERNING LAW

These Terms and any separate agreements through which Jenny Lake provides Services will be governed by applicable federal law and the laws of the state or jurisdiction in which Jenny Lake operates, without regard to conflict-of-law principles, except where applicable consumer-protection law requires otherwise.

SECTION 23 – HEADINGS

Headings are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.

SECTION 24 – CHANGES TO THESE TERMS

You may review the current version of these Terms of Service at any time on this page.

We reserve the right to update or modify these Terms by posting revised Terms on the website.

Where required by applicable law, we will provide notice of material changes.

Your continued use of the Services following the effective date of revised Terms constitutes acceptance of those Terms to the extent permitted by applicable law.

SECTION 25 – CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Jenny Lake
Email: hello@jennylake.co
Website: https://jennylake.co