Refund policy

Refund Policy

We want you to be happy with your Jenny Lake order. If your item arrives damaged, misprinted, defective, or you receive the wrong item, please contact us within 30 days of delivery.

Email hello@jennylake.co with your order number and a clear photo of the issue. Once the problem is confirmed, we’ll arrange a replacement or refund at no cost to you. You generally will not need to return the item.

Because each Jenny Lake product is made to order, we’re unable to offer refunds or free replacements for ordering the wrong size or color, changes of mind, buyer’s remorse, or other preference-based reasons.

Please review the product details and size chart carefully before placing your order.

If you have any questions or concerns about your order, email hello@jennylake.co and we’ll be happy to help.